When choosing a facility solutions partner, focus on the word “partner.” These days, plenty of companies offer janitorial and maintenance services for commercial offices and campus facilities. They meet the minimum requirements at a designated price, but their leadership isn’t onsite very often, connecting with clients and offering solutions.
In contrast, a partner is omnipresent, weaving seamlessly into the fabric of your company, molding resources and the latest technology into your specific operations and maintenance needs. They are familiar faces, with a sense of obligation and ownership to the client they serve.
How do you tell a simple service provider from a true partner, when choosing who manages and maintains your building? Below are Able Services’ core values, and why these core values are essential characteristics for your facility management partner.
1. Deliver Superior Value
Look for an industry leader that is on top of the latest technological advancements, and one who has vision and revolutionary solutions. You need a partner to vigilantly monitor public health threats (such as COVID-19) and tune into the latest solutions to combat it. A facility management partner that serves a large number of industries gains an extensive database of useful knowledge. A diverse client base breeds expertise for all situations.
Align with a hands-on partner who provides a personal touch. Able is a privately held company committed to serving clients, not investors on Wall Street. Our objective is to grow and maintain relationships, not simply to grow sales for the quarter to bump up a stock price.
2. Practice Collaboration and Teamwork
Big should not mean impersonal. At Able, we're not just a voice on the other end of the phone. We value a face-to-face approach and can pull it off for one big reason: Many of our regional employees, engineers, and janitorial staff have been with us for a long time. At Able, we’re “people people.” From janitors to building owners, we strive to communicate on a human level.
Longtime employees are loyal employees. They have a vested interest in your success and the success of the people they work with, because it reflects directly on them. A good facility solutions management partner recognizes and rewards this attitude. This results in an experienced staff capable of swiftly servicing needs, large and small, and partnering with the client throughout the process.
There are no one-size-fits-all solutions. Clients have different objectives, and each client's interest must be considered, whether that involves a mission-critical environment, short-term hold of a property or the headquarters of a Fortune 500 company. A good partner focuses on transparent and communicative relationships. We collaborate with our clients because we want to serve their specific business needs.
3. Act with Integrity and Respect
Is your facility solutions management partner upfront about services and costs? Is it clear what is offered or provided? Do they listen, or are they pushing unwanted or unneeded services? Can their buying power provide savings in supplies and consumables you would not otherwise be able to access? Do they operate with the highest ethical standards and care for colleagues, clients and tenants?
At Able Services, our biggest asset is our people. We value safety, and we will not put our employees into unsafe situations without mitigating the hazards. Training and the right personal protective equipment (PPE) are required to maintain the safety and health of our employees, your tenants and the communities in which we do business.
4. Prioritize Sustainable Solutions
Able Services employs industry-leading sustainable facility management practices, resulting in reduced greenhouse gas emissions and the conservation of natural resources. We operate and maintain our clients' real estate in the most sustainable manner. Our onsite operations teams are committed to minimizing our environmental footprint and being responsible business partners to the communities we serve. We’re in it for the long haul, and we pay much-needed attention to the concerns of our stakeholders. As a steward of best practices for the industry, we’re developing talent at all levels of our organization so we can continue making an impact in the marketplace.
5. Be Personally Effective
There's another side to a good partnership: anticipation. Responding to external and internal customer requests in a timely, professional manner is important. However, a great facility solutions partner is a proactive one, anticipating their customer's unique needs and making a point to meet monthly and quarterly, just to stay connected.
This attitude is what separates Able Services from the rest. As a privately owned firm with a well-documented history of satisfied clients, we can adapt quickly to your changing dynamics, implement the latest changes in technology and ward off potential problems with a hands-on approach.
Our employees also participate with local communities across the country. Able's national partnership with Habitat for Humanity supports community revitalization efforts, and we create viable and measurable change in neighborhoods. We also support the mission of The American Red Cross by providing gift donations to their disaster relief fund. Through their matching donation program, our corporate employees may contribute to our workplace giving campaign that aids in disaster relief for local or national communities.
A trusted friend when you’re in need: It's who we've been for nearly a century, who we are now, and who we strive to be as we meet new partners in the future. Let's get to know each other.