At Able Services, we provide high-rise residential services and building operations to create the best possible living environments for your residents. We keep communities operating efficiently through our comprehensive service offerings and equipment—it’s what we do best. 

We operate and maintain more than 65,000 multifamily residential units nationwide, pairing our customer service expertise with preventative maintenance. Our standardized residential maintenance practices ensure uniformity across all tasks, shifts and properties to keep building operations running smoothly, day and night. 

Residential Team NYC - ROOF

High-rise commercial office and high-rise residential buildings use similar mechanical systems and equipment, but with residential buildings, we’re working in and around a resident’s home. With our comprehensive residential standards, Able Services delivers ideal living environments for amenity driven luxury high-rise properties.

To learn more about our approach to maintaining high-rise residential building operations, watch the video or read on.  


Concierge Services 

Your first impression is your lasting impression of any building or business you walk into. That’s why when your residents enter the lobby, they are greeted by friendly, helpful staff in a clean space.

Able Multifamily Concierge

Able Services' concierge staff are trained in hospitality-level customer service and present themselves in a  professional manner. When a guest arrives, concierge staff are instructed to stop what they are doing, open the door, offer a greeting and provide their undivided attention. And when residents leave, our staff keeps a sharp eye out for arriving cabs and help with the arrival and departure of rideshares, such as Lyft and Uber.

At the front desk, a concierge promptly answers the phone, carefully handles packages, dry-cleaning and provides anything and everything that a resident needs. An Able Services concierge follows strict protocols when it comes to visitors to ensure the safety of all residents. 

Porter Services 

Our high-rise residential porters work around the clock to ensure your building and its amenities are in a clean and functioning order for residents.

Although many of these building operations take place indoors—including sweeping and mopping hallways, vacuuming carpets, cleaning bathrooms and ordering cleaning supplies—our facility services expand beyond typical cleaning to include more specialized, nuanced services, including:  

  • Specialty floor care
  • Window cleaning
  • Amenity cleaning
  • Landscaping and groundskeeping 
  • Snow shoveling and street sweeping 

And the list goes on. 

Unlike high-rise commercial buildings, there is no time when residential buildings are vacant of occupants. That’s why our porters provide their services with awareness of and respect toward residents who could be around at any time of day or night.

Operations Upkeep Providers 

From daily maintenance requests for residents to larger scale projects—such as HVAC maintenance, energy benchmarking or equipment installation—our building engineers provide a wide range of operations services to keep your building operations running efficiently. 

This is especially important for a residential facility, as it needs to stay functional around the clock. To help with this, we have a strong preventative maintenance program included in our services to ensure equipment stays in working order and avoid any costly repairs or replacements.

Because our maintenance professionals work in living spaces, they provide services through a set of procedures that ensure residents remain unbothered as much as possible. Our staff follows strict protocols when gaining access to a resident’s apartment, and those standard procedures and best practices are reinforced by onsite superintendents.

Robust Services for Satisfied Residents

When we speak to our clients, we consistently hear that our staff go above and beyond by providing top notch customer service. Through our experiences working with a vast client base, we created standardized maintenance and building operations practices that ensure uniformity across all shifts and buildings and keep operations running smoothly, day in and day out. 

Want to know more about our services for residential buildings? Check out our full range of efficient facility services.